Terms of Service

Introduction

Welcome to miravas. These Terms of Service ("Terms") govern your use of our website, digital marketplace platform, and related services provided by miravas GmbH ("miravas," "we," "our," or "us"). By accessing or using our services, you agree to be bound by these Terms.

Acceptance of Terms

By accessing, browsing, or using the miravas website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

These Terms constitute a legally binding agreement between you and miravas GmbH. Your continued use of our services following any changes to these Terms constitutes acceptance of those changes.

Company Information

Service Description

miravas provides digital marketplace solutions and e-commerce platform services designed for businesses operating in European markets. Our services include:

• Digital marketplace platform development and customisation
• E-commerce integration and management tools
• Payment processing solutions and financial services
• Business analytics and reporting capabilities
• Technical support and consulting services
• Cloud hosting and infrastructure management

User Obligations

When using miravas services, you agree to:

• Provide accurate, current, and complete information when creating accounts or using our services
• Maintain the security and confidentiality of your account credentials
• Use our services only for lawful purposes and in compliance with applicable laws and regulations
• Respect the rights of other users and third parties
• Not attempt to gain unauthorised access to our systems or other users' accounts
• Not use our services to transmit harmful, offensive, or illegal content
• Comply with all applicable data protection and privacy laws

You are responsible for all activities that occur under your account and for ensuring that your use of our services complies with these Terms and applicable laws.

Account Registration and Security

To access certain features of our services, you may need to create an account. You agree to:

• Provide truthful and accurate registration information
• Keep your account information up to date
• Choose a strong password and keep it confidential
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activities under your account

Payment Terms

For paid services, the following payment terms apply:

• Fees are payable in advance unless otherwise agreed in writing
• All prices are quoted in Euros and exclude applicable taxes
• Payment is due within 30 days of invoice date unless otherwise specified
• Late payments may incur additional charges as permitted by law
• We reserve the right to suspend services for overdue payments
• Refunds are provided according to our refund policy or as required by law

Intellectual Property

All content, software, technology, and materials provided by miravas, including but not limited to text, graphics, logos, images, software code, and design elements, are the intellectual property of miravas GmbH or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to use our services for their intended purpose. This licence does not grant you any rights to:

• Copy, modify, or distribute our proprietary content
• Reverse engineer or attempt to extract source code
• Remove or alter any proprietary notices or labels
• Use our trademarks or branding without written permission
• Create derivative works based on our services

Data Protection and Privacy

Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using our services, you consent to the collection and processing of your data as described in our Privacy Policy.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. You have rights regarding your personal data, including the right to access, correct, delete, and port your data.

Service Availability and Modifications

We strive to provide reliable and continuous service, but we cannot guarantee uninterrupted access to our services. We may:

• Perform scheduled maintenance that may temporarily affect service availability
• Modify, update, or discontinue features of our services
• Implement security measures that may impact service functionality
• Suspend or restrict access to services for technical or security reasons

We will provide reasonable notice of significant changes to our services where practicable.

Limitation of Liability

To the maximum extent permitted by applicable law, miravas GmbH shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Our total liability to you for any claims arising from or related to these Terms or our services shall not exceed the amount you have paid to miravas in the twelve months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or other matters where liability cannot be excluded or limited by law.

Indemnification

You agree to indemnify, defend, and hold harmless miravas GmbH, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

Termination

Either party may terminate this agreement at any time:

• You may stop using our services and close your account at any time
• We may suspend or terminate your access for violation of these Terms
• We may discontinue our services with reasonable notice
• Termination may be immediate in cases of serious breach or legal requirement

Upon termination, your right to use our services will cease immediately, but provisions regarding intellectual property, limitation of liability, and governing law will survive termination.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Cologne, Germany.

If you are a consumer residing in the European Union, you may also have the right to bring proceedings in the courts of your country of residence, and nothing in these Terms affects your rights under applicable consumer protection laws.

Dispute Resolution

We encourage you to contact us directly to resolve any disputes. If you are a consumer in the EU, you may also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are committed to participating in good faith in any mediation or alternative dispute resolution process.

Force Majeure

miravas shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, or government actions.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the intent of the original provision.

Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific services, constitute the entire agreement between you and miravas regarding the use of our services and supersede all prior agreements and understandings.

Changes to Terms

We may modify these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the modified Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us: